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Todd
Volition

Registered: Oct 2000
Location:
Posts: 304

quote:
Originally posted by Xanthen
heh,

I haven't met you yet Todd.
My name is Eric Braun, I'm tentatively scheduled to start March 31st.




Ah yes, you will be adding to the collection of Volition's Erics. We now have

Eric A
Eric B

Soon the Erics will outnumber the Daves!

Dave A
Dave B
Dave C


Congrats, btw

Last edited by Todd on 02-14-2003 at 09:41 PM

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Old Post 02-14-2003 09:40 PM
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Xanthen
I'm New! Laugh At Me!

Registered: Feb 2003
Location: Champaign, IL
Posts: 11

OH THE INSANITY!

It's going in alphabetical order too!

I thought you were just lettering them as compared to numbering them.

I certainly noticed that there are a large number of people at Volition with the same first name

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Old Post 02-14-2003 09:49 PM
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Fetty
Murdock

Registered: Dec 2002
Location:
Posts: 180

so what u doing for volition anyway coding, graphical stuff, artistik stuff ?
cleaning the toilets ? (j/k)

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Old Post 02-15-2003 03:25 AM
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Xanthen
I'm New! Laugh At Me!

Registered: Feb 2003
Location: Champaign, IL
Posts: 11

programmer

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Old Post 02-15-2003 03:45 AM
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Knight Templar
Murdock

Registered: Nov 2002
Location: MiCroatia
Posts: 323

I retract my previous statement.


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Old Post 02-15-2003 04:10 AM
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Fetty
Murdock

Registered: Dec 2002
Location:
Posts: 180

thats cool

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Old Post 02-15-2003 01:46 PM
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ThresholdRPG
BANNED!!!

Registered: Jan 2003
Location:
Posts: 62

Getting back on Topic....

Todd, or any other Volition employee, is there any talk within your company to improve your customer relations?

I personally think the games you make are excellent and are deserving of far more sales and popularity than they get.

IMHO, your Summoner series beats the PANTS off the Baldur's Gate/Infinity Engine games, as well as Morrowind and Neverwinter Nights.

Sadly, those games have sold far more copies ;(. I recently read that the Infinity Engine games have sold more than 30 million copies (and there hasn't even been an Icewind Dale II expansion yet).

A big difference between Volition and Bioware is that Bioware provides EXCELLENT customer support on its web site. You constantly get information and feedback from employees that really keeps the fans and the company connected.

That is why you better don your Full Asbestos Suit if you ever say ANYTHING bad about their games on any discussion forum. Their fans are, well, fanatical.

If you mention Summoner or Volition in web or usenet RPG discussion groups you are most likely going to be met with "huh?" "who?" rather than "Yeah, their games rock."

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Old Post 02-16-2003 07:51 AM
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ns33
Murdock

Registered: Feb 2002
Location: Nowhere, Nowhere
Posts: 423

When you say customer support, what do you mean? Volition PROGRAMMED the game; Interplay MARKETED it. If you're saying that the GAME has problems, then call up Volition (I remember I got an email from you once Todd... I feel so... special now ). If its a problem relating in any way to how the game has been marketed, then dont call Volition, because they cant do anything about it.

God its snowing like hell outside.

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Old Post 02-16-2003 02:33 PM
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Remora
VWBB Admin

Registered: Jul 2000
Location: at a computer. somewhere.
Posts: 1339

Interplay didn't produce Summoner. THQ did. I imagine it's hard to find the light when under a huge publisher's blanket of products, not to mention when producer execs would rather see a "Britney Spears rocks the town again, again!" than something that's cool to us.

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Old Post 02-16-2003 04:19 PM
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ThresholdRPG
BANNED!!!

Registered: Jan 2003
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Nobody controls Volitions customer relations other than Volition.

Blizzard is owned by the GARGANTUAN company Vivendi, but that doesn't stop them from having excellent customer support and customer relations.

Bioware's games were published by the huge Interplay, and they still had excellent communication with their customers.

None of those companies in the publishing chain would stop Volition from having a message forum on their site, or from having their employees pick a fan site's forums to frequent.

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Old Post 02-16-2003 07:36 PM
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kode
Face

Registered: Jan 2001
Location: Sweden
Posts: 121

hmm... VBB got shut down because the V people didn't have time to visit it, and thus were flooded with spam and flames. no board is better than one with only spam and flames, IMO.

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Old Post 02-16-2003 07:46 PM
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ThresholdRPG
BANNED!!!

Registered: Jan 2003
Location:
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quote:
Originally posted by kode
hmm... VBB got shut down because the V people didn't have time to visit it, and thus were flooded with spam and flames. no board is better than one with only spam and flames, IMO.


Well, their lack of "time to visit it" is similar to the widespread lack of sales of their games.

That is the point. They don't make time to support their fan base and develop a community around their franchises.

As a result, they are a insignificant and irrelevant in the gaming industry compared with companies like Bioware, Blizzard, iD software, and others who *DO* build a community around their games.

There is no excuse for ignoring your customers.

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Old Post 02-16-2003 08:58 PM
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Stealth
Volition Watch

Registered: Sep 2001
Location: Texas, USA
Posts: 344

Xanthem, see if you could get me a job at Volition.

i can do anything they want: program, etc.

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Old Post 02-16-2003 09:56 PM
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Xanthen
I'm New! Laugh At Me!

Registered: Feb 2003
Location: Champaign, IL
Posts: 11

Like I have any influence on them, I haven't even gone in to work a single day yet.

You'd be better off soliciting something from Todd or daveb

and I suppose you're a little too late. They took down their advertisement for entry level programmers the day they hired me.

I don't know about you all but I'm stranded because of freezing sleet and rain. its about 2 inches thick and its like a semi solid block of ice. You can walk around without making dents in it, if you can manage to open the door...

Last edited by Xanthen on 02-16-2003 at 11:47 PM

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Old Post 02-16-2003 11:40 PM
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GalacticEmperor
Murdock

Registered: Aug 2001
Location: Imperial Palace, Coruscant
Posts: 272

quote:
Originally posted by Stealth
Xanthem, see if you could get me a job at Volition.

i can do anything they want: program, etc.



HAHHAHAHAHAHHAHHAAAAAAAAA!!!!!!!!!!!

Anyway, I guess that's one of the reasons they were hiring recently. More staff=more people to interact with the community, yes?

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Old Post 02-17-2003 02:54 AM
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ThresholdRPG
BANNED!!!

Registered: Jan 2003
Location:
Posts: 62

Getting us back on topic......

quote:
Originally posted by kode
hmm... VBB got shut down because the V people didn't have time to visit it, and thus were flooded with spam and flames. no board is better than one with only spam and flames, IMO.


Well, their lack of "time to visit it" is similar to the widespread lack of sales of their games.

That is the point. They don't make time to support their fan base and develop a community around their franchises.

As a result, they are a insignificant and irrelevant in the gaming industry compared with companies like Bioware, Blizzard, iD software, and others who *DO* build a community around their games.

There is no excuse for ignoring your customers.

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Threshold RPG - Where Role playing isn't a feature, it's a requirement!

http://www.threshold-rpg.com

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Old Post 02-17-2003 03:44 AM
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Knight Templar
Murdock

Registered: Nov 2002
Location: MiCroatia
Posts: 323

quote:
Originally posted by Stealth
Xanthem, see if you could get me a job at Volition.

i can do anything they want: program, etc.



oh no...

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Old Post 02-17-2003 09:56 PM
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Slasher
Babylon Project

Registered: Jul 2000
Location: Vancouver, WA, United States
Posts: 1290

I always thought it was the mass wave of idiots rather than the admins lack of attendance that doomed the VBB. If the morons hadn't ruined all the fun in the first place they probably wouldn't have seen a resaon to shut it down.

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Old Post 02-17-2003 10:06 PM
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ThresholdRPG
BANNED!!!

Registered: Jan 2003
Location:
Posts: 62

quote:
Originally posted by Slasher
I always thought it was the mass wave of idiots rather than the admins lack of attendance that doomed the VBB. If the morons hadn't ruined all the fun in the first place they probably wouldn't have seen a resaon to shut it down.


First, that is irrelevant. It doesn't matter WHY Volition shut down their forums. The point is, it is THEIR DUTY to maintain quality relations with their customers if they want to be rewarded in the marketplace.

Second, there are a variety of steps forum admins can take to lessen the problems caused by such individuals. For example:

1) Get rid of post count totals: It is pretty standard for twinks to farm titles, stars, dots, post # counts, etc. because they somehow feel this makes them "uber." Thus, they will post drivel in every thread just to get their post count up. When this happens, wise forum admins stop displaying the post count.

2) Allow only one account *ever* per email address. If an account is locked or deleted, that email account can never be used to make a new forum account. Sure, people can get more free email accounts, but this definitely slows them down.

3) Ban IP addresses of abusive users.

4) Limit the number of posts someone can make per day until their account has been in "good standing" for a certain period of time. See GAMEFAQS.com for an example of a very complex system that does this sort of thing.

There are many other things that can be done as well.

The point is, if you ignore your customers and make no effort to cultivate a community around your game franchises, you will suffer in the marketplace.

Volitions games are BETTER than their sales and popularity would seem to indicate, and I believe this lack of community building is the big reason.

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Threshold RPG - Where Role playing isn't a feature, it's a requirement!

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Old Post 02-17-2003 11:59 PM
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Hades
Murdock

Registered: Aug 2002
Location: The USA
Posts: 249

OT - Can an admin change the title of this thread, it's sort of bothering me...

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Old Post 02-18-2003 12:30 AM
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